FAQs

All the products sold on Flower Kickz are authentic. Before arriving in your hands, they were controlled by our experts who make sure of their quality and their authenticity.

These products come directly from our network throughout Europe, and sometimes even further.

They have never been worn and are delivered in their original box with all accessories. A seal is attached to the product attesting that the necessary controls have been carried out.

Attention! Once the seal is removed, you cannot return your product.

All the products sold on Flower Kickz have never been worn (Unless stated as such). Our team ensures during the quality and authenticity control that they are in perfect condition and show no sign of wear or major manufacturing defect.
They are also accompanied by their packaging and additional original accessories (laces or keychain).

You can ask for the modification or the cancellation of an order by contacting our customer service provided that this order is not an 24H order.

Indeed, if you have made an 24H order, there is a big chance that when you want to modify it, it is already on its way to you. In this case, you will only have to do a classic return procedure.
If it is not an 24H order, take your 4-digit order number that you will find in your order confirmation e-mail, then contact us at the following e-mail address info@flowerkickz.com. We will arrange it.

Once you have received your product, you have 15 days after receipt of your package to exchange it. Contact us beforehand and we'll provide you with a return packing slip.

In order for your exchange to be accepted, you must meet the following conditions:

1 - Your product must never have been worn.

2 - Your product must be returned with the following elements: original box, accessories and especially the seal still attached. Without this your exchange will be refused.

3 - Your parcel must be protected by a double packaging (the original parcel or a cardboard box provided for this purpose).

4 - You must stick the slip on this package and slip the return form inside it.

Once your return has been examined and validated by our teams, our customer service will send you a credit note equal to the value of the initial order (excluding return shipping costs) that you can use within 12 months of receiving it.

Important: We do not accept exchanges on socks and cleanings kits.

Once you have received your product, you have 15 days after receipt of your package to request a refund. Contact us beforehand and we'll provide you with a return packing slip.

In order for your refund to be accepted, you must meet the following conditions:

1 - Your product must never have been worn.

2 - Your product must be returned with the following elements: original box, accessories and especially the seal still attached. Without this your refund will be refused.

3 - Your parcel must be protected by a double packaging (the original parcel or a cardboard box provided for this purpose).

4 - You must stick the slip on this package and slip the return form inside it.

Once your return has been examined and validated by our teams, our customer service will proceed with your refund. You should typically expect to see the balance in your account within 5 business days after approval.

Products bought in one of the two Flower Kickz stores in Greece can only be returned in store. You can return your product within 30 calendar days after the date of purchase.

The product must be returned to the store in which it was purchased and the refund will be made on the same payment method as at the time of purchase (credit card or cash).

We will proceed with the refund of your purchase provided that the product has not been worn, that it is returned in its original packaging and with all its accessories. The seal must not have been removed.

Our price depends on the model, the size and the current value of the pair on the market. We propose products distributed in more or less limited quantities and which are mostly out of stock in the stores and on the websites of distributors and brands.

Each price proposed by Flower Kickz is regularly updated in order to propose you the fairest possible offer.

Our mission: to ensure that these products are always available to you.

If the product of your dreams is displayed as "Currently unavailable" it is now very difficult (if not impossible) to find it among our network of retailers.

Unfortunately, we cannot determine the price or a precise return date. However, you can always take a look at the rest of the selection.

You will soon be part of the Flower Kickz Family, we have of course a code to welcome you as it should be. Get an immediate 10€ discount on your first order by subscribing to our newsletter via this link.

Then, check your emails. You will find your promo code valid on your first order. Treat yourself.

Nothing could be easier: you can write to us at the following e-mail address info@flowerkickz.com

Our dedicated customer service is there to assist you Monday to Saturday from 10am to 6pm.

Yes! We have 2 stores in Greece.

· Iroon Politechniou 28-30, 85100, Rhodes
· Kornarou 4, 10563, Athens

Monday: 10:00-21:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-20:00
Sunday: Closed

The products sold on Flower Kickz are unisex
We invite you to always refer to your European size which does not change from one model to another. You have at your disposal a guide of the sizes on all our products which enables you to avoid any confusion and to find shoe with your foot.

A size guide is available on each product. It tells you if you should take a size up or down by referring to your usual size. But, what is your usual size?

Refer to your European size at Nike (between 35 and 50).

Pro tips: Luxury brand shoes fit is usually big.

In general, the Nike Air Force 1 fits large. We advise you to take a half size below your usual size.

Example: if you wear 43 you should opt for 42.5.

We offer many payment options in Greece and abroad:

We accept payment by credit card (Visa, MasterCard or debit card for foreign payments), Apple Pay and PayPal.
It is also possible to pay in 3 installments for an order of 100€ minimum. You just have to select the option Klarna - Payment in 3 times and thus spread the payment in a secure way. Your order is taken into account and processed within our usual timeframe of 7 working days on average (excluding weekends and public holidays).

You place an order of more than 100 € and you wish to spread the payment? Just select the Klarna option on the payment page. Your order will be taken into account and processed within our usual time frame.

Klarna may request information and documentation such as proof of income or identification to ensure that you are able to make this payment.